Account settings, paying with your wallet, invoices and changing your plan.
Error codes, playback issues, sign-in trouble and billing questions.
Profiles, features and settings, TV shows and movies, parental controls.
Joining CUP, setting up your devices and creating your first profile.
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Go to Sign In → “Forgot password?” and we'll email you a reset link. You can also change it any time from Account → Security.
Open your Wallet, choose Top up, and select Bitcoin, Ethereum, Cardano or an ERC-20 token. Your balance is credited once the transaction confirms on-chain.
Go to Account → Membership → Change plan. Upgrades apply immediately; downgrades and cancellations take effect at the end of your current billing cycle, and you keep access until then.
Every charge appears under Wallet → Transactions, where you can search and download a receipt for any payment made by card or crypto.
Open Account → Card setup to add another credit/debit card, or link a self-custody blockchain wallet on Ethereum, Bitcoin, Polygon, Cardano or BNB Smart Chain.
Check your internet connection and plan. Some 4K/HDR titles require the Premium plan and a compatible device. Try lowering playback quality in Account → Preferences → Playback.
Each profile can be PIN-protected and set to a maturity level. Manage this under Account → Manage profile → Parental controls.
Subtitles are available in English, Urdu, Arabic, Hindi, French, Spanish and German on most titles. Choose your defaults in Account → Language, and adjust subtitle size and colour in Subtitle appearance.
Yes — Premium members can download eligible movies and episodes for offline viewing. Tap Download on any title's detail page; downloads stay available in My List.
Open Live TV, pick a channel and press Watch Live to launch the full-screen player. Use the search box to find a channel by name or category.
Premium members can record the channel that's currently playing — press Record in the live player and the recording is saved to your library once it finishes.
Yes — set your preferred channel sequence in Live TV so your favourites appear first every time you open it.
CUP works on Smart TVs, laptops, tablets, phones and the web. Sign in with the same account on any device and pick up where you left off.
Simultaneous streams depend on your plan — from 1 on Mobile up to 4 on Premium. Manage your registered devices under Account → Device management.
Go to Account → Manage profile to create up to 5 profiles, each with its own recommendations, watch history and parental settings.
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