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Privacy Policy

Last updated: 29 August 2026

This Privacy Policy explains how CUP Entertainment collects, uses and protects your personal information when you use our service. We are committed to handling your data responsibly and transparently.

1. Information we collect

  • Account information — name, email, phone number and password.
  • Payment information — card details, bank information or wallet addresses, processed securely by our payment partners.
  • Usage information — titles you watch, searches, watch history, device and app interactions.
  • Device information — device type, operating system, IP address and approximate location.

2. How we use your information

  • To provide, maintain and improve the streaming service.
  • To personalise recommendations and your continue-watching experience.
  • To process payments, prevent fraud and secure your account.
  • To communicate with you about your account, updates and (with consent) offers.

3. Sharing your information

We do not sell your personal information. We share data only with service providers who help us operate the platform (such as payment processors and content delivery networks), and where required by law.

4. Your choices and rights

You can access and update your information in Account settings, control notifications, manage viewing activity, and request a copy or deletion of your data from Account → Security. You may also opt out of marketing communications at any time.

5. Data security

We use encryption in transit and at rest, access controls and regular security reviews to protect your data. No method of transmission is completely secure, but we work hard to safeguard your information.

6. Cookies and similar technologies

We use cookies and local storage to keep you signed in, remember preferences (such as your theme and language) and understand how the service is used. You can control cookies through your browser settings.

7. Children's privacy

CUP is intended for a general audience. Kids profiles offer a restricted, age-appropriate experience, and parents can manage access with PINs and maturity ratings.

8. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be communicated through the service or by email.

9. Contact us

For privacy questions, visit our Contact page or raise a support ticket.

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